:root{
  --blue:#075da8; --blue2:#0a86d8; --yellow:#ffd22e; --bg:#f4f7fb; --text:#132238;
  --muted:#667085; --line:#e5edf5; --card:#fff; --green:#22a363; --red:#dc3545; --orange:#f4b400;
}
*{box-sizing:border-box}
body{margin:0;font-family:Arial,Helvetica,sans-serif;background:var(--bg);color:var(--text)}
a{text-decoration:none;color:inherit}
.top{height:74px;background:var(--blue);color:#fff;display:flex;align-items:center;justify-content:center;box-shadow:0 3px 14px rgba(0,0,0,.16);position:sticky;top:0;z-index:20}
.nav{width:100%;max-width:1180px;padding:0 18px;display:flex;align-items:center;justify-content:space-between}
.logo{display:flex;align-items:center;gap:12px;font-size:25px;font-weight:900}
.logo i{width:46px;height:46px;border-radius:50%;background:var(--yellow);display:grid;place-items:center;color:var(--blue);font-style:normal;font-size:26px}
.menu{display:flex;align-items:center;gap:6px}
.menu a{padding:24px 13px;font-weight:800}
.menu a:hover{background:rgba(255,255,255,.12)}
.userchip{display:flex;align-items:center;gap:9px;background:rgba(0,0,0,.12);padding:10px 13px;border-radius:12px;font-weight:800}
.avatar{width:34px;height:34px;border-radius:50%;background:#dbeafe;display:grid;place-items:center;color:var(--blue)}
.wrap{max-width:1180px;margin:0 auto;padding:30px 18px}
.hero{background:linear-gradient(135deg,#ffd400,#ffb000 60%,#ff9800);min-height:360px;position:relative;overflow:hidden}
.hero:before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 20% 10%,rgba(255,255,255,.26),transparent 28%)}
.hero-in{max-width:1180px;margin:0 auto;display:grid;grid-template-columns:.85fr 1.15fr;gap:28px;align-items:center;padding:55px 18px;position:relative}
.megaphone{width:155px;height:155px;border-radius:50%;background:var(--blue);display:grid;place-items:center;color:var(--yellow);font-size:82px;margin:auto;box-shadow:0 18px 48px rgba(0,0,0,.2)}
.hero h1{font-size:46px;color:var(--blue);line-height:1.05;margin:0 0 10px}
.hero p{font-size:24px;color:#344054;margin:0 0 26px}
.btn{display:inline-block;border:0;border-radius:9px;background:var(--blue);color:white;padding:14px 24px;font-size:16px;font-weight:900;cursor:pointer;box-shadow:0 8px 18px rgba(7,93,168,.22)}
.btn.light{background:#fff;color:var(--blue)}
.btn.green{background:var(--green)}
.btn.red{background:var(--red)}
.btn.orange{background:var(--orange);color:#111}
.btnrow{display:flex;gap:12px;flex-wrap:wrap}
.quick{text-align:center;background:#fff;border-bottom:1px solid var(--line)}
.quick h2{font-size:21px;margin:0 0 18px;color:#344054}
.quick-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;max-width:900px;margin:0 auto 26px}
.quick-actions a{background:var(--blue);color:#fff;padding:18px;border-radius:8px;font-size:19px;font-weight:900}
.section-title{font-size:30px;color:var(--blue);border-bottom:3px solid var(--blue);padding-bottom:9px;margin:5px 0 23px}
.grid-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:22px;box-shadow:0 8px 24px rgba(16,24,40,.05)}
.ticket{background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 3px 10px rgba(0,0,0,.12);border:1px solid #d7e3ef}
.ticket-img{height:150px;background:linear-gradient(135deg,#91c7ff,#dbeafe);display:grid;place-items:center;font-size:44px;color:#fff}
.status{display:inline-flex;border-radius:999px;padding:7px 11px;font-size:12px;font-weight:900;background:#dbeafe;color:#075da8}
.status.wait{background:#fee2e2;color:#991b1b}
.status.received{background:#dbeafe;color:#075da8}
.status.analysis{background:#fef3c7;color:#92400e}
.status.progress{background:#ffedd5;color:#9a3412}
.status.done{background:#dcfce7;color:#166534}
.status.reject{background:#f3f4f6;color:#374151}
.statusbar{background:#2f9ee8;color:#fff;text-align:center;font-weight:900;padding:10px;text-transform:uppercase}
.statusbar.wait{background:#c33125}.statusbar.progress{background:#f6bd25;color:#222}.statusbar.done{background:#22a363}
.form-page{max-width:960px;margin:0 auto;background:#fff;padding:26px 30px;border-radius:10px;border:1px solid var(--line);box-shadow:0 8px 24px rgba(16,24,40,.05)}
.form-title{font-size:30px;color:var(--blue);border-bottom:3px solid var(--blue);padding-bottom:9px;margin:0 0 20px}
.form-row{display:grid;grid-template-columns:195px 1fr 28px;align-items:center;gap:12px;margin-bottom:16px}
.form-row label{text-align:right;font-weight:900}
.input,select,textarea{width:100%;border:1px solid #cfd8e3;border-radius:8px;padding:12px;font-size:16px;background:#fff}
textarea{min-height:140px;resize:vertical}
.help{width:22px;height:22px;border-radius:50%;background:#111;color:#fff;display:grid;place-items:center;font-weight:900;font-size:13px}
.upload{border:2px dashed #cfd8e3;background:#fafafa;border-radius:8px;text-align:center;padding:16px;color:#555;font-weight:800}
.submit-wrap{text-align:center;margin-top:22px}
.submit{background:var(--blue);color:#fff;border:0;border-radius:8px;font-size:22px;font-weight:900;padding:15px 80px;cursor:pointer}
.alert{padding:13px 15px;border-radius:9px;border:1px solid #bbf7d0;background:#ecfdf5;color:#166534;margin-bottom:16px}
.err{background:#fff1f2;color:#991b1b;border-color:#fecdd3}
.profile{display:flex;gap:22px;align-items:center;margin-bottom:26px}
.photo{width:108px;height:108px;border-radius:50%;background:#dbeafe;display:grid;place-items:center;font-size:44px;color:var(--blue)}
.name{font-size:25px;color:var(--blue);font-weight:900}
.detail{display:grid;grid-template-columns:1fr .85fr;gap:28px}
.detail-img{height:420px;background:linear-gradient(135deg,#91c7ff,#dbeafe);display:grid;place-items:center;font-size:70px;color:#fff;border-radius:8px 8px 0 0}
.info h2{color:var(--blue);font-size:26px}
.info-line{border-bottom:1px solid var(--line);padding:13px 0;font-size:17px}
.protocol{font-size:29px;font-weight:900;color:#4b5563}
.timeline{display:grid;gap:12px;margin-top:16px}
.timeline-item{background:#fff;border-left:5px solid var(--blue);padding:14px;border-radius:8px;border-top:1px solid var(--line);border-right:1px solid var(--line);border-bottom:1px solid var(--line)}
.admin-layout{display:grid;grid-template-columns:245px 1fr;min-height:calc(100vh - 74px)}
.sidebar{background:#0797cf;color:#fff;padding:22px 16px}
.sidebar-logo{background:#fff;border-radius:10px;padding:20px;text-align:center;color:var(--blue);font-size:27px;font-weight:900;margin-bottom:24px}
.side-link{display:block;padding:14px;border-radius:8px;font-size:16px;font-weight:900;margin:5px 0}
.side-link:hover,.side-link.active{background:rgba(0,0,0,.15)}
.admin-main{padding:28px;overflow:auto}
.admin-bar{background:#10a4d8;color:#fff;padding:18px 24px;font-size:26px;margin:-28px -28px 26px}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px}
.stat b{font-size:30px;color:var(--blue)}
.table-card{background:#fff;border:1px solid #bfe3f5;border-radius:8px;overflow:hidden}
.table-title{padding:16px 18px;color:var(--blue);font-size:20px;font-weight:900;border-bottom:1px solid #cfe8f6}
table{width:100%;border-collapse:collapse;background:#fff}
th,td{border:1px solid #e1edf5;padding:11px;text-align:left;vertical-align:top}
th{color:#555;background:#f8fbfe}
.action{display:inline-block;padding:7px 9px;border-radius:4px;color:#fff;font-weight:900;font-size:12px;margin:2px}
@media(max-width:900px){.hero-in,.detail,.admin-layout{grid-template-columns:1fr}.grid-cards,.stats,.quick-actions{grid-template-columns:1fr}.form-row{grid-template-columns:1fr}.form-row label{text-align:left}.menu{display:none}}